Frequently Asked Questions

Have questions? We’ve got you covered! Whether you’re curious about our workshops, access, payments, or baking journey — here are the most common questions students ask about Love & Flour by Pooja, answered all in one place

About Love & Flour by Pooja

What is Love & Flour by Pooja?

Love & Flour by Pooja is an online baking education platform founded by Chef Pooja Ganeriwala. We specialize in teaching professional-quality, egg-free recipes through structured workshops, designed for both home bakers and small business owners.

Workshops & Access

Are the workshops live or pre-recorded?

Most workshops are taught live, and recordings of the session are available to all enrolled students. Some older workshops are available as recordings of past live sessions. We’ll also be adding a range of pre-recorded classes to the website soon, allowing you to learn at your own pace anytime.

How long do I get access to the recordings?

All workshops conducted till 2025 come with 2 years of access from the date of the live session.
During this time, you can revisit the recordings, notes, and other shared materials anytime.
New workshops conducted after December 2025 will have 2 years of access from the date of purchase.
Just to be sure, please check the workshop validity mentioned on each course page before enrolling.

How can I access my workshop after enrolling?

Once you register, you’ll receive an email (and/or WhatsApp message) with all access details.
Depending on the course format, you’ll either:
• Get a link to join a private Facebook group (where the live session and recordings are hosted), or
• Access your class through your student dashboard on this website (for newer workshops).

What does each workshop include?

Every workshop typically includes:
• Step-by-step video lessons
• Detailed recipe notes
• Ingredient brand recommendations
• Pricing, shelf-life, and storage guidance
• Limited WhatsApp support
Exact inclusions vary by class — please refer to each course page for details.

Learning Experience

I’m a beginner. Can I still join?

Absolutely! Our step-by-step classes and detailed recipe PDFs make baking easy for all skill levels. Our workshops are designed to be beginner-friendly yet advanced enough for professionals. Every recipe is tested for clarity, precision, and reliability.

Do I need to join live, or can I watch later?

Joining live is optional. If you miss the live session, you can always watch the full recording later within your access period.

Are your classes egg-free?

Yes. All recipes taught under Love & Flour by Pooja are 100% egg-free.

Do the recipes work in a home kitchen?

Absolutely. All our recipes are tested multiple times in standard home ovens and kitchen setups. You don’t need professional equipment — just basic baking tools and ingredients easily available locally or online.

What language are the classes conducted in?

All sessions are conducted in English, with simple explanations and clear visuals to ensure understanding for everyone.

Payments & Policies

What payment options do you accept?

We accept all major Indian payment methods via Razorpay — including debit/credit cards, UPI, and net banking.
For international students, payments can be made securely through PayPal.

Do you offer refunds or transfers?

Once enrolled, registrations are non-refundable and non-transferable. Please double-check all details before enrolling.
For complete details, please refer to our Refund & Cancellation Policy page on the website.

Usage & Permissions

Can I sell the recipes that I learn in the workshops?

Yes, you’re welcome to use the recipes you learn for your own bakery or business — many of our students do. However, the class content (videos, notes, or materials) cannot be copied, shared, or used for teaching purposes.

No. All workshop materials — including recipes, notes, and recordings — are the intellectual property of Ms. Pooja Ganeriwala and meant strictly for personal use. Reproducing, distributing, or selling any part of this content without written permission is strictly prohibited and may lead to legal action.

Support & Contact

What if I face technical issues?

If you face issues accessing your class, video, or notes, simply email us at support@loveandflourbypooja.com with your registered email ID and workshop name. Our support team will get back to you within 24–48 working hours.

How can I contact you?

For student-related queries, write to support@loveandflourbypooja.com.
For collaborations, partnerships, or corporate workshops, reach us at contact@loveandflourbypooja.com.

Gifting & Corporate Options

Can I gift a workshop to someone?

Yes! You can purchase a workshop as a gift. Once you register, just email us the recipient’s name, email ID, and message at support@loveandflourbypooja.com, and we’ll set up their access with a personalized note.

Do you offer group or corporate workshops?

Yes, we host team-building and festive workshops for corporates. You can learn more or request a proposal by writing to collaborate@loveandflourbypooja.com.

Access & Devices

Can I join from my phone or tablet?

Yes, all workshops and recordings can be viewed from any device — phone, tablet, or computer — with a stable internet connection.